Fact Inventory Susan Superfit is the CEO of The Fit Stop. Susan holds undergraduate degrees in Kinesiology and Commerce from the University of Saskatchewan. Susan participated in many sports while attending college and also suffered many injuries while playing these sports. While recovering from one of these many injuries, Susan had the idea to create The Fit Stop. The Fit Stop currently employs a physiotherapist to provide advice to clients on issues such as injuries or chronic back pain. The person offering the physiotherapist position is also responsible for training other staff members on the operation of each piece of equipment. The physiotherapist is responsible for informing other staff members on how the equipment can be used. This requires a lot of personal recognition from employees to ensure that no employee's bad mood is shown to a customer. Define the role of compensation: Fit Stop employees are responsible for helping customers who may be suffering from extreme physical pain. Being employed at The Fit Stop has some intrinsic rewards as employees get to see the benefits their position provides to customers. While this is a nice reward, it is not necessarily enough to motivate employees to learn about every piece of equipment or attempt to sell as many pieces of equipment as possible. The need for intrinsic rewards at the Fit Stop is moderate. This is a justifiable reward for some, but in most cases it is not the only purpose for which people are employed by The Fit Stop. The need for extrinsic rewards is much higher than the need for intrinsic rewards because all employees at The Fit Stop work full-time. Pay will play a role in The Fit Stop because of its long hours, the need for certain skilled workers, and because all employees are different. Because each of these different positions requires a different level of education and experience, it is assumed that these positions will also come with different pay options. Base salary will differ between the three employee levels, starting with managers receiving the highest base salary level (due to their higher education/experience level) and salespeople receiving the highest salary level lowest base. The physiotherapist and kinesiologist will receive an intermediate base salary. Determining Compensation Level: Although Susan's plan to "just do what your competitors are doing" (Nelson Education, 2013) may not have been the best approach to take, it is in the best interest of The Fit Stop to adapt its remuneration policy to that of these companies. similar to them. It's not necessary for The Fit Stop to lead with the best compensation options, but falling behind in compensation could put employees off and drive them to work for a competitor.