-
Essay / Dr. William Edwards Deming – The Father of Quality Evolution
Table of ContentsIntroductionDeming's Academic and Professional JourneyThe Birth of Deming's PrinciplesTransformation in JapanThe Essence of Deming's MethodsThe Deming Cycle - A Modification of the PDCACriticism and relevanceConclusionWorks citedIntroductionDr. William Edwards Deming, a distinguished American statistician, business consultant and educator, made indelible contributions to the world of modern business and effective management techniques. Born in Sioux City on October 14, 1900, Deming's journey through academia and various professional roles led him to formulate revolutionary principles that continue to influence contemporary management practices. Say no to plagiarism. Get a custom essay on “Why Violent Video Games Should Not Be Banned”?Get the original essayDeming's Academic and Professional Background Deming's educational background included stints at the University of Wyoming, where he earned his bachelor's degree in 1921, to the University of Colorado, where he received his master's degree in 1924, and Yale University, where he received his Ph.D. in mathematical physics. Early in his career, he taught physics at universities and worked as a mathematical physicist at the United States Department of Agriculture in 1927. Later, in 1939, he served as a statistical advisor to the United States Census Bureau. Transitioning to the business world, Deming took on roles as a business consultant and professor of statistics at New York University's Graduate School of Business Administration from 1946 to 1993. In 1986, he was honored as Distinguished Professor of Management at Columbia University. Just before his death in 1993, Deming founded the W. Edwards Deming Institute, ensuring his legacy in the field of management. The Birth of Deming's Principles Deming's journey in formulating his influential principles began in the 1930s, motivated by his fascination with improving quality control through statistical analysis. Inspired by the work of Walter Shewhart, who explored statistical techniques in manufacturing processes, Deming wanted to apply these methods to clerical, administrative, and managerial activities. His first application of statistical process control at the U.S. Census Bureau in 1939 increased productivity sixfold. He also shared his knowledge by teaching engineering and design courses, spreading the ideas of statistical process control. Deming's training program at Stanford, employing the Shewhart Cycle of Learning and Improvement and the PDCA Cycle, has trained nearly 2,000 people. Transformation in Japan Initial recognition and widespread adoption of Deming's methods took place in Japan. In the aftermath of World War II, Japan's economy was in shambles, prompting Japanese business leaders to invite Deming in 1950 to educate executives on his quality control methods. The implementation of his techniques allowed Japanese companies to dominate global product markets. On the other hand, the United States, then the world's leading economic power, initially rejected his ideas. However, in the 1980s, the United States recognized the benefits of Deming's methods for revitalizing and strengthening the Japanese economy, leading to their widespread adoption. The Essence of Deming's Methods Deming's central approach is a deep focus on the importance of variation. In his book "Out of the Crisis", he emphasizes that "the central problem of management and leadership... is the inability to understand changing information". This emphasis gave rise to his theory of variation,emphasizing that particular causes of variation are generally attributed to easily observable factors, while common causes persist even after eliminating particular causes. Managers are uniquely positioned to address common causes, although workers engaged in the process often identify them more easily. Deming's ideas evolved into his "14 Points for Management," originally presented in "Out of the Crisis." These points revolutionized business management, especially for long-term goals, becoming the dominant modus operandi in Japan after the assimilation of its teachings. As Deming himself stated in “The New Economy,” these 14 points flow naturally from an application of the deep knowledge system to transform management from its existing style to one of optimization. Deming's enduring legacy continues to shape the world of management and quality control in today's business landscape. Deming turned his attention directly to the management of American industry when he conceived his "seven deadly diseases of management." These principles not only made him a pioneer of the quality management movement, but also resonated with a broader audience beyond those solely interested in general quality. The first of these deadly diseases identified by Deming was the lack of consistency in the organization of services to create a market for business productivity. The second disease manifested itself in an excessive focus on short-term profits, driven by the need for dividends and fear of hostile takeovers. The third evil lies in the practice of performance reviews and annual reviews. The fourth illness allowed flexibility of managers and work specifications. The fifth disease concerned relying only on available data for management decisions. The sixth disease highlighted the burden of high medical costs, while the seventh and final disease highlighted the issue of high liability costs. The Deming Cycle - A modification of PDCAD Drawing from Walter Shewhart's Plan-Do-Check-Act (PDCA) cycle, Deming introduced the Deming Cycle, also known as the Deming Wheel. This cycle involved planning improvements, minimally executing changes to test them in the realization phase, verifying to determine the effectiveness of the selected changes and processes, and finally, taking action to maximize the benefits derived from the change . These steps were designed to be repeated in a continuous cycle to facilitate continuous improvement. Criticisms and Relevance Although Deming's principles proved invaluable in reviving the Japanese economy, some critics have questioned their applicability in various circumstances. Critics argued that Deming's approach relied too heavily on statistics, which risked stifling creativity and innovation. Its exclusion of management by objectives and performance reviews has left some people in limbo. Additionally, some have attributed the increased downsizing to a focus on cost reduction. Resistance to integrating Deming's methods into American industries was partly due to the contrast in cultural trends between American companies, which often favored short-term goals and directions, and their Japanese counterparts. Despite differing opinions on the effectiveness of his principles, Deming's theories remain relevant. in today's management culture. They continue to be debated and taught in/