(COVER PAGE)OBSERVATIONS AND RECOMMENDATIONS FOR TGIFRIDAY'S RESTAURANTPrepared for (name)Prepared by (your name)DateTABLE OF CONTENTSSUMMARY……………………………… ………… ……………………iiiPROBLEM……………………………………………………………………………..1BACKGROUND…………… ……… …………………………………………………….1DISCUSSION OF FINDINGS…………………………………………………………… 2Services…… ………………………………………………………………………2Menu items…………………………………………… ………… ………………..3Quality…………………………………………………………………..3Price……………………… ……… ………………………………………4Atmosphere………………………………………………………………………4Customer……… ……… …………………………………………………...5Physical facilities…………………………………………………………… ……5Decor………………………………………………………………………5Cleanliness………………………………………………… ……… ……...5Layout………………………………………………………………………………..6Convenience………………………… …………… ……………………….6Special offers……………………………………………………………………...7CONCLUSION AND RECOMMENDATION… …………… …………………………8EXECUTIVE SUMMARY Prospective customers can feel comfortable when dining at TGIFriday's restaurant, as this in-depth study by . The study was authorized by . She requested an observation report from the restaurant. My conclusion that TGIFriday's restaurant doesn't need much improvement, other than a little more space and larger trash cans in the restrooms, is based on data provided by two employee interviews, the menu and the TGIFriday website, and observations made byThe observations were made in five areas: (1) Service. The service at TGIFriday's is friendly and takes enough time. (2) Menu items. The quality of the food is of a high standard. There is a wide selection of different types of menu items. Prices are reasonable for the six serving given. (3) Atmosphere. The atmosphere is loud, chatty and exciting. The decor is interesting and the clientele is diverse.(4) Physical facilities. The restaurant is clean and convenient. The layout is a little cramped but remains comfortable.(5) Special features. The special features are helpful when choosing to dine with TGIFriday's.Based on these results, it is recommended to...... middle of paper ......bsp;OBSERVATIONS OF TGIFRIDAY'S RESTAURANTSOBJECTIVEDISCUSSION OF FINDINGSServiceItems from MenuFoodQualitySelectionStyleDrinksPriceAtmosphere and DecorCustomersPhysical FacilitiesCleanlinessLayoutSeatingToiletsConvenienceLocationParkingSpecial FeaturesConclusion/Recommendations