The common statement that “The customer is always right” is completely false and this interpersonal situation is a perfect example (Kim, 2014). Bre is a customer service representative at a gym and is confronted by an angry and rude customer and no matter what Bre said, it wasn't going to make things better for Emily. Emily made it clear she was angry by interrupting Bre while she was speaking, swearing, locking arms for a month when she didn't speak, and assuming it was the duty of the establishment. call and inform him of his account and his expired credit card (Richmond, McCroskey and Hickson,