According to McCornack, conflict is “the process that occurs when people perceive that they have incompatible goals or that someone is interfering with their ability to achieve their goals” . (McCornack, p. 246) In terms of listening, if I'm in a meeting and the director of the film is about to give me work for the film, I might stop listening if I have a problem with the work entrusted to me. For example, if I was assigned to work on the backgrounds but wanted to animate, I might have a problem with the director and view him as interfering with my goals as an animator. This example also relates to the fact that some people have more power over others and therefore this can form a conflict. However, power is also useful because once you understand it, it can be a crucial part of constructively handling conflicts with others. (McCornack, p. 248) A director on a film usually has the most power over who works on it, so my desire to be an animator rather than a background artist doesn't matter as much to them since they are just trying to achieve their goal of making the film. Understanding that this is a power struggle and working through it with whoever is in power, in this case the director could help find a solution. (McCornack, p. 250) Once the conflict is resolved, I could start listening properly again without resentment.