Nonverbal CommunicationAny communication interaction involves two major elements in terms of how people are perceived: verbal, or what words are spoken and nonverbal, cues such as facial expressions, posture, verbal intonations and other bodily signals. gestures. Many people believe that it is their words that convey the main messages, but it is actually their nonverbal cues. The hypothesis of this research paper was: facial expressions have a direct impact on how a person is perceived. A brief literature search confirmed this hypothesis. Every communication interaction has two parts: the verbal and the non-verbal. Additionally, each person always communicates even when they don't say a word, so it is possible to send an exclusively non-verbal message but it is not possible to send an exclusively verbal message. Nonverbal cues in interaction are always stronger indicators of what a speaker means and feels. Let's take a very simple example: a mother tells her two-year-old to stop running around the house, but when she walks towards her, she smiles. The toddler receives two messages: verbally to stop running; non-verbally, the smile means that mom is happy with what he is doing. Which direction will the child follow? probably, the second - mom is happy whatever his words are, so he will continue doing what he was doing. These kinds of conflicts of interpretation of communication occur several times every day. Here's another example from the survey questions. The manager said she was available if you had a problem and needed to speak to her. You make an appointment, walk in and a few minutes later she gets a phone call which she answers and spends five minutes talking with the caller. Are you likely to believe that she is interested in what you say? No, in fact, you will probably feel like you are not very important; you may feel embarrassed and try to find excuses to leave. Nonverbal cues involve everything except speech, which includes: body posture and facial expressions, gestures, eyebrows, eyes, tone of voice, speed of delivery, inflections, volume, and proximity. Even a person's clothing sends messages to others. Each area of ​​the non-verbal has the power to send a message; combined, they tell the listener what is meant and what is felt. The power of the nonverbal cannot be overstated; it will almost always...... middle of paper ...... individuals are perceived based on their facial expressions more than the words they speak are supported by the literature. Nonverbal cues of all kinds have a direct impact on how a person is perceived; facial expressions are extremely crucial in this impression.BibliographyBurgoon, JK Buller, DB and Woodall WG (1989). Nonverbal communication: tacit dialogue. New York: Harper & Row. Cherney, Marcia and Tynan, Susan. (1989). Communicating. NY: Dorset. Goatherd, Donna. (1994, July). Let's be realistic. AMC Review, Vol. 68, p. 26 and 27.Elgin, Suzette Haden. (1980). The gentle art of verbal self-defense. NY: Prentice Hall. Hickson, M.I. & Stacks, D.W. (1989). Nonverbal communication: studies and applications. Dubuque, Iowa: Wm. C. Brown, 1989. Jackson, Daryl. (1993). “Non-verbal cues”. Communications Briefings, Vol. 8, no. 3, pp. 1-2. Knapp, M. L. (1992). Nonverbal communication in human interaction. Orlando: Holt, Rinehart and Winston. Leathers, Dale G. (1986). Successful nonverbal communication: principles and applications. NY: Macmillan. 48 - 52.