IntroductionThe choice of the two positions advertised in Pick n Pay was based on the fact that they both have a direct effect on the quality of the company's performance. No business can survive without customers and both positions are related to customer service and customer satisfaction. Job goal number 1 is to meet customer needs and wants as it relates to product satisfaction. The goal of job number 2 is to take care of the customer by ensuring that the shopping experience is as pleasant as possible for the customer. By focusing on a culture of product pride, as well as employee development and performance, companies are able to provide quality service. experience to retain customers, which in turn leads to increased revenue and market position. satisfaction. Floor managers must have good communication and social skills when interacting regularly with people in the company. Floor managers also have operational responsibilities such as inventory and replenishment and they have a profound effect on the level of quality satisfaction that customers receive from the company because floor managers are also responsible recruiting and training all new sales employees and is directly responsible. for all interactions between customers and employees at ground level. Although no formal education is required for this position, degrees in marketing, retail, or sales management are often beneficial for the position. Practical and past experience plays an important role in the elimination process. No physical requirements...... middle of paper ......r employee is willing to be promoted to store manager and possibly regional store manager in the future. By following this internal method of promotion within PnP, employee morale is boosted as *staff retention is high and employees are encouraged to work to the best benefit of the company as they have a sense of security of employment for the future and everyone has equal opportunities. for promotion.*Substantial discrimination in the PnP recruitment process. Although PnP aims to provide equal opportunities to everyone in its business, there are some cases where candidate discrimination is considered acceptable, as sometimes a candidate's personal experience or situation is more relevant and may predict a better employed to fill the position. For example, a middle-aged housewife who has cooking experience applies for a job in PnP's bakery