The dentist-patient relationship is based on trust, which is essential to achieve the best interests of patients. To ensure that patients receive the best possible dental care, the General Dental Council (GDC) binds the dental team to ethical principles which require effective leadership, management skills and clinical skills. (GDC, 2013) Ethical dilemmas involving the dental team require a diplomatic approach to resolve so that the best interests of patients are not compromised. The dental team must not discriminate against any patient, regardless of culture, ethnicity and national origin, as outlined in 1.6. .1 in the GDC Guidelines (2013). Clarke et al (2009) report that over three million people in the UK come from countries where English is not their main language and almost a sixth of them lack the necessary skills to communicate in a social and professional context. I faced a situation where a Polish patient came for in-depth awareness treatment. Due to language barriers, professional interpreters are hired to enable communication. Professional interpreters have their own guidelines from the National Registry of Public Service Interpreters (NRPSI). This patient's treatment plan involved dental hygiene education as he was poor and smoking cessation. I chose to approach the problem in a way that builds on what he learned in the previous appointment, ensuring that he is not overloaded with information. I planned to teach him basic brushing technique and then demonstrate how to use interdental brushes (which are relatively more complex to understand) at the next appointment. The interpreter has an excellent reputation in this clinic. However, I realized that more time was spent on translation rather than middle of paper ......d used in the quality improvement process provided by the dental team and in the future , I will ensure that patients have the opportunity to formally lodge a complaint at reception. I am disappointed that in my position little can be offered to the patient for my error, but in practice I would consider offering compensation for the delay. I learned from this experience to regularly monitor patients' technical work to ensure that any issues are addressed promptly. In conclusion, communication breakdown is evident in the scenarios described, suggesting its importance in effective teamwork. I was honest and managed to handle these situations. In practice, ethical dilemmas may arise, but the best interests of the patient remain paramount and depend on maintaining trust between the dental team and patient.