The CEO was upset because the agreement states that if the project is not completed on time, the client has the right to pay 10% less than the initial agreement. Each project deadline is therefore very important. When the Operations Manager asked the app developer Mr. Larry for the project completion date, he was upset and too angry with the Operations Manager. He also had personal family problems. He asked for time off, but like every project has a delivery deadline. There wasn't enough time to replace someone capable of handling Larry's work. Larry thinks he was underpaid. Operations manager gives more work for less