Patient-centered care is a concept in which healthcare providers put themselves in the patient's shoes and think about how patients want be treated before determining how they themselves wish to proceed with the procedure. It is a strong commitment for healthcare personnel to be able to manage and consider patients as thinking and sensitive people, with the potential for development and adaptation. Therefore, the healthcare team must be compatible, open-minded and courteous in order to provide the best possible care to patients. Ms. Patient has suffered from scoliosis for a long time. Therefore, she must undergo an annual x-ray examination and consultation to see the progress of her spine. Currently, she is a freshman in college and going to college. The receptionist was on the phone for quite a long time before she was able to contact Ms. Patient. Finally, the receptionist simply took Ms. Patient's confidence without any clarification and made her wait for a while. Additionally, she was unable to concentrate on Ms. Patient and was distracted when another patient asked her for directions. The receptionist clearly demonstrated a lack of professionalism when she was unable to provide adequate information to the patient while she was disoriented. Additionally, the receptionist showed poor manners when she failed to apologize when another patient wanted to speak to her. Ms Patient said she felt extremely vulnerable and lost when no one was able to help her understand what was happening. Therefore, the care team in this case failed to provide a caring and helpful environment for the patient's experience with the care team consistent with patient-centered care standards. There are certain parallels and differences. In Barry and Edgman-Levitan's text Shared Decision Making: The Pinnacle of Patient-Centered Care, he explains how patient-centered care is divided into three broad areas. One of the areas covered concerns information, communication and education. He said that “adequate information needs to be shared with patients and this would include clinical management… This is very relevant to understanding the concept of self-care and individual health promotion.” » Barry and Edgman-Levitan (2012). In Ms. Patient's case, the doctor was able to explain in detail to the patient and her parents her current health status and concept of scoliosis so that the patient could have a better idea of ​​self-care while reassuring her parents. Therefore, the doctor was able to share adequate information about the patient's condition so that she could better understand how to manage herself effectively. Another example from one of the broad areas was the idea of ​​integration and coordination of care: “patients feel vulnerable when faced with illnesses and feel the need for competent and considerate.” Barry and Edgman-Levitan (2012). In this case, the doctor and nurse proved themselves to be caring health care personnel when they tried to have an informal conversation with the patient at first and asked her