1. What is the paper about?The paper shows that research has been conducted to improve employee performance through total quality management.What is total quality management? achieve long-term success through customer satisfaction. Total - all members of the organization are involved in creating and maintaining the quality of the services and products offered. Quality – the organization, through individual and collective actions, focuses on meeting customer needs, recognizing that customer perception identifies quality. Management – ​​in system management, the emphasis is on continuous improvement of the system in order to achieve the best results. The document throughout avowed the role of management in achieving quality. The model focused on the mechanism for managers and employers to motivate and encourage workers to achieve high standards by maximizing the profits of the organization. It states that employees should be empowered to work according to their ideas and should be involved in decision making. Employees must be continuously trained to perform the job with ease because training increases the capabilities of employees. Employees should be recognized based on their performance, such as promoting them to a higher position and rewarding employees with something they would be passionate about, which helps in exploring their ideas for the development of the organization. Development is also an important task for employers who need to fill important positions within the company. hiring new employees. Therefore, employee productivity at work and Middle of paper ......M was highest where several conditions prevailed.• A strong sense of job security was a key element in encouraging acceptance of quality initiatives. • Training is important, it is not the overall amount that matters, but the extent to which programs are specifically linked to quality or teamwork. • Cooperative relationships with employee representatives are an important element in facilitating the acceptance of quality initiatives. TQM. All of the companies studied were unionized, and it was found that companies that had working relationships with their unions were also the most likely to effectively maintain their quality programs. • Short-term pressures tended to undermine TQM initiatives. They were of two kinds: production pressures, which made it difficult to maintain quality activities; and financial pressures, which could reduce resources and commitment to TQM.