blog




  • Essay / Magrec, Inc. Case Study - 813

    Magrec, Inc. Case Study1. I would let a day pass, then request another meeting with Dinah, indicating a sincere desire to resolve the issue and the need to come to an understanding and agreement on how to work together and with the team to move forward. Before. At this meeting, I would begin by thanking Dinah for bringing the Partco matter to my attention. I would communicate with Dinah that I respect her strong feelings and beliefs behind her actions regarding the Partco matter, but I would indicate that if she was so convinced of the action I planned to take, she should have spoken about it again with me or another person in our company instead of contacting the customer directly. She must know that by going directly to the customer, she caused a ripple effect on the customer base and, as a result, the company suffered great financial difficulties. I would tell him that we could have resolved the issue with Partco in a way that would have made them aware of our mistake, offered a reward while keeping our relationship with Partco intact without affecting the existing customer base. After making sure I communicated that I disagreed with his actions, the effect it had on the company, and moving forward, I would appreciate it if we discussed opinions in disagreement before taking action as she did in the Partco matter, I would reassure Dinah that she is a valuable asset to the company and that her performance and achievements p...