Some people may give up too easily when they encounter problems, not because of their inability to think or make inappropriate assumptions. However, complacency occurs because they have not found immediate solutions due to their ignorance, their fear. , insecure or mentally lazy. A common example of complacency is a lack of curiosity. Lack of questioning has prevented humans from questioning or searching for data, the ability to solve problems. The lack of questioning, obtaining information, or searching for data led to the inability to solve problems. One of the main reasons people stop questioning is the fear of appearing naive or ignorant. Another reason is the fear of conflict due to questioning what the majority accepts without resistance. However, solving problems creatively requires accepting the risks of making mistakes or disagreements. During our class discussion, a few students pointed out an example similar to what I experienced while working at a company that provides financial services to its customers. Employees of this company receive customer reviews after each service provided to them. The survey includes different questions to ensure that customers are satisfied with the results and that the results meet their expectations, and if they have any recommendations to improve the services provided. In this way, the company was able to improve and maintain its growth.