The Pitiful Campus Dining Experience When I was a waiter at a local pizzeria, the regional manager came once every two weeks and inspected the restaurant. He would check on us throughout the evening, and when the crowds died down, he would gather us around and give us our opinions. At the start of every debrief, as it was called among the crew, the first words out of his mouth were always: “From the moment the guest walks through these doors, their dining experience begins.” He will form an opinion about us. , and it's your job to make sure that opinion is a good one! If not, I will know, and so will you. "Even though my experiences at this restaurant have been behind me for a year, every time I eat I always keep the customer's opinion in mind, especially when I am the customer. When state students eat at the campus facilities, they form an opinion about their dining experience, just like any customer, and the responsibility for whether that opinion is good or bad rests with the Dining Department Recently, I conducted a survey to determine the. Student Opinions of State Food Service My goal was simply to see if students were satisfied with the overall performance of Service America, the dining company that manages all of the campus restaurants. over a two-day period at different times and locations Everyone I interviewed ate at one of the restaurants at least occasionally. The survey assessed aspects such as the variety, quality and taste of the food. offered as well as students' opinions on the prices they paid and the overall service they received. The grades given were initially somewhat poor....... middle of article...... it is known that they will be resolved one way or another, and by solving the students' problems as best they can, Service America will ensure good public opinion and keep their contract. This arrangement is beneficial to both parties involved, and since my results conclude that there is no widespread dissatisfaction with the restaurant service, there is no real justification for more drastic procedures than those I have suggested. There may be a state-level monopoly in the restaurant business. form of Service America, but it is a monopoly that is ultimately controlled by its customers, who have the freedom and power to act on their opinions. The choice of action is in their hands. Sources Cited Goodman, Stephanie. “Dinner is served – at the mall.” Adweek Marketing Week July 24, 2013: 30-34. Loprete, Michael. Personal interview. February 26. 2014.