The search for improvement in various areas of life such as business, social and personal life has become so important that researchers have had to devote their time for many years finding better ways to deliver solutions. to the issues facing businesses, institutions, families and society as a whole. The principle that we can be better and do better in the way we carry out our tasks is and should be of great importance to all, because it is the only time when we seek the knowledge necessary to reach new heights and produce to our full potential. The opportunities in the field of process improvement are vast and the contributors are numerous. So, to look for a specific solution, you will first have to define the problem or issue to be improved, then select the right methodology to solve it. For the purposes of this article, Total Quality Management, Six Sigma and ISO 9000 will be the focus of how they can be used as tools for quality initiatives to achieve performance excellence. Although all three have some similarities and differences in techniques and philosophies, their applications have nonetheless contributed significantly to advancing process improvement efforts across the world. Total quality management (TQM) is an approach that seeks to improve quality and performance that will meet or exceed customer expectations. expectations. This can be achieved by integrating all quality-related functions and processes throughout the enterprise. TQM examines the overall quality measures used by a company, including quality design and development management, quality control and maintenance, quality improvement, and quality assurance. Six Sigma can be best described as a business improvement approach that seeks to find and eliminate the causes of defects. and errors in manufacturing and service processes...... middle of paper ...... reduction of defects as well as streamlining of processes.ControlControl is known as the final step of the DMAIC methodology. It facilitates the identification and correction of deviations. It achieves this quickly, ensuring that these deviations do not have the opportunity to negatively influence the process and, by extension, cause defects. An example of monitoring is pilot testing undertaken to check whether processes are working correctly. References Evans, JR (2011). Excellence in quality and performance: management, organization and strategyIVR - Another type of automated telephone answering: retrieved 03/18/2012 from http://www.specialtyansweringservice.net/automated-phone-answering-service.htmlDMAIC explained : retrieved 03/18/2012 from http://www.wideyegroup.com/computers-and-technology/dmaic-explained/